NEW YORK CITY — New York City Mayor-elect Zohran Mamdani has advocated for the power of smiling as a key component to his administration’s approach on day one, urging city employees to demonstrate warmth and respect when interacting with residents. In what could be seen as an effort to restore dignity to municipal services, the former lieutenant governor emphasized that public interactions should reflect civility.
The need for such advocacy stems from widespread concerns about disrespectful treatment in city agencies and courtrooms. During her campaign, Betsy McCaughey, a prominent political voice, recounted being forced to wait behind other residents at an 11:30 a.m. appointment at the Civic Justice Center due to inadequate staffing. Upon entering, she was met with belligerent conduct from security personnel, who treated citizens poorly and seemed indifferent to their concerns.
This incident highlights what Citizens Budget Commission data indicates — only 27% of New Yorkers rate city services overall good or excellent. The disparity in service perception underscores the importance of implementing a civility program immediately under Mamdani’s leadership. Such an initiative should promote courteous treatment by public employees, transforming interactions with agencies and courts to be more respectful and less confrontational.
The concept of restoring dignity through government action was central to Mamdani’s platform, particularly regarding child care affordability and decent housing options for working families. However, the immediate need appears to lie in improving day-to-day service interactions before addressing broader policy issues. A “Dignity Campaign” would provide an opportunity to address this pressing concern.
While mayoral candidates often focus on national politics during campaigns, implementing basic civility standards is essential from the outset of public office. This approach aligns with traditions established by previous mayors committed to improving municipal services and respect for all citizens.
